Return and shipping

Mijù create by hand and in an artisanal way and in a spirit of just in time.  It is important to note that there may be longer delays than expected.  Mijù wishes to offer maximum delays of 3 weeks for the creation of the goods but cannot guarantee these delays. There will be follow-up on the evolution of the order when the delays are superior.  

Upon transfer of ownership of the item through a carrier, the customer assumes the risk associated with the products upon delivery to the door that there is an acknowledgment of receipt or delivery to the door with confirmation delivery from the carrier.

  The transfer of ownership of the products will only take place when we receive full payment of the sums due in respect of the products.

Purchases made from foreign countries are subject to taxes and customs fees which are not included in the prices. Please validate before any purchase if this applies to you. These costs are not reimbursable by Atelier Mijù.

Please allow 72 hours for the preparation of any order placed online for products that we have in stock in order to calculate delivery times.

A confirmation email from Atelier Mijù will be sent to the email address provided at the time of purchase, within 24 hours of placing the order. If you do not receive this email, please contact us (information@ateliermiju.com).

Items are subject to availability, stocks are not guaranteed at the time of purchase. 

Shipping costs are calculated according to the dimensions and weight of the order as well as the destination. These fees will be calculated automatically during checkout.

Our service provider offers basic service (2-10 days depending on destination) with tracking number and signature upon receipt.

It is possible to request an express service, to do this, please indicate it in the space intended for this purpose in comments and personalization

Customs fees and taxes may apply at the time of delivery. These costs are not refundable by Atelier Mijù.  Please confirm before ordering if this applies to you.

Mijù will be happy to exchange or take back any product that does not meet your expectations with a product of equal value if it is available and in stock.

Mijù products are guaranteed against any manufacturing defect for a period of 1 year following the date of purchase, upon presentation of the original invoice.  We will be happy to repair it and return it to our costs or exchange the product.

It is essential to provide an accurate and precise e-mail address, postal address and telephone number allowing us to contact you, and to acknowledge that we may use this information for this purpose if necessary in order to offer a unique and quality service.

Mijù create by hand and in a traditional way and in a spirit of just in time.  If the desired item is out of stock, a notification will be sent to you to advise you of its new availability.  If you can't wait, no problem, please contact us and we will be happy to give you the current manufacturing lead times.  

All sale items will be considered final sale. No exchange, refund or return will be authorized.

Items purchased online can be returned within 30 days of the purchase date by writing to information@ateliermiju.com including your order number and the reason for the exchange or return and your invoice. Your exchange or return must be approved beforehand by Atelier Mijù before sending it using photos and proof of a manufacturing breakage.

Our warranty does not apply to goods deemed to have been subject to abuse, alteration,  attempted repair, neglect, misuse or maintenance, normal wear and tear or accident.

For the purposes of product liability, a manufacturing defect is deemed to be a defect in a product which was not intended. This type of defect occurs when a product deviates from its intended design during the manufacturing process.

If the item you purchased has an apparent manufacturing defect within the one (1) year period mentioned above, please contact us at information@ateliermiju.com 

To complete your return, you will need your original receipt. Please also include a detailed description of the defect and some photographs. With all of this in hand, we will contact you to discuss the options available and, in the event of a confirmed fault, to authorize the return along with specific instructions on how to proceed.

For European citizens, please note that customs will ask you for proof of payment of taxes and customs on your initial purchase. If you do not have this proof of payment, customs may ask you to pay the duties again. These costs are not reimbursable by Atelier Mijù.

Atelier Mijù reserves the right to refuse a return or an exchange if the merchandise is used or damaged

Return costs are the responsibility of the customer except for returns due to poor manufacture or apparent defect.

The original invoice must be sent with all returned merchandise. Merchandise returned without an online purchase invoice will not be accepted.

Returned merchandise must be in perfect condition with tags and in its original packaging.

For any return of goods, please send the package to:
Miju Workshop
4706 Maple Avenue
Montreal (Quebec) H2H 2C9 Canada

Refunds will be processed to the same credit card or PayPal account used for the purchase, upon receipt of the goods. The refund may take a few days to appear on your credit card statement. Please note that the initial shipping charges are non-refundable. You will receive an email when the refund is complete.